Worst business banking experience in my 32 years of lending. After being approved for a $200,0000 loan base primarily on my history and credit score, I could not get Vectra Bank to complete a basic bill pay. Zero access to any one with authority to help. Zero customer service. I spent 7 hours on the phone talking with more then a dozen individuals with no help provided. When I finally was able to express my problems to a bank manager , he assured me my concerns would be resolved. He did no followup, then left the office for 6 days with the only with the "online banking #" which puts you on hold for hours at a time, and is useless.
This bank is the best bank I've had. Friendly greetings when you walk in. They also know me by name which is nice. Their customer service is great. They helped me access my account after they had blocked my card for me being in a suspicious location when I left my home state (fraud warning). I talked to customer service while walking to a concert and the issue was resolved on the way. I mean I haven't gotten a loan or anything crazy, but so far they've been great for me.
Vectra Bank Wheat Ridge is a US Bank based in Wheat Ridge, Colorado. Vectra Bank Wheat Ridge is located at 7391 W 38th Ave, Wheat Ridge, CO 80033, USA.
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