We took a brand new handcrafted engagement ring to get repaired; a small diamond on the shank had fallen out, and as our jeweler is in ireland, we thought we could trust a local jeweler to do the small job. We brought it in on Saturday, and they were going to be closed for the next few days, but the ladies at the counter kindly told us that the jeweler would be back in on Tuesday and would contact us. We made it very clear that we wanted to talk to him before working on the ring since we wanted to make sure since it was such a unique piece, that he would take responsibility should anything go wrong.
Xoxo
I started my journey with an appraisal, which was not only done exceptionally considering the supreme knowledge of the team, but it was on point and done quickly. From there, my fiance (hearing me talk them up all the time) decided to use this amazing jewler for a custom ring. Not only is it the most beautiful ring I've ever seen, but Dave and his team spent many visits picking the perfect stone and checking in with my fiance along the way. It's stunning and everyone comments on it. Even better, they are the friendliest group of people you'll ever meet, and I ended up with a ring and new friends. I'll never use anyone else. Love, love, love this shop!!!
They ruined the movement on my titanium Traser and the mocked me for making them install a new one. Don’t let them touch your watch!!
TLDR: Do not bring any piece of jewelry that you care for to this establishment. All of our requests were ignored, David was petty, and frankly did very poor, hurried work on our ring.
So tuesday comes and we've heard nothing from them... not a huge deal, but we call around 5, knowing they close at 6, to make sure they'll be able to do the repair. They say they'll be able to do it, it will be ready wednesday. We forgot to ask about whether they could guarantee the rest of the piece. We call back, the girl who answers hardly lets us ask the question before she starts making excuses about how long it had taken (which wasnt a problem at all!) finally we get the question in, and can hear the jeweler (David) in the background telling her to tell us that she's the only one there. At this point, we seriously questioning the integrity of this place that is handling a very important and very expensive ring.
Love the customer service. I bought an engagement ring that we designed. They have been; honest, kind and respectful. They provided the exact service I needed at an affordable price. Very accommodating during the process
We had an amAzing experience at D & K Jewelers!! We had an idea of what we wanted for our engagement ring and they were able to bring it to life!! More than I could of ever imagined! I am obsessed with the finished product and can't stop starring at the beautiful ring! The owners made us feel so special and we will be back! I would recommend everyone to go to this local jeweler! Most genuine staff ever! Thank you so much for helping our dream ring come true! We will be back for our wedding band
So we tell them we want to pick it up. DO NOT do any work on it, and please put it aside for us. We get there, diamond has been replaced. Wrong size, different clarity. We talk to David at the counter, he says "the girls told me you thought this was an antique. It's not" uhhhhh, no, we know that it's not, we bought it new. unprovoked and ignoring our insistence that we know this to be true, he continues "well, just so you know its not an antique, I can tell because of the laser inscription." right..... So then we're being charged for a terrible job that we had asked him not to do.
D K Jewelers is a US Jewelry Store based in Wheat Ridge, Colorado. D K Jewelers is located at 4990 Kipling St, Wheat Ridge, CO 80033, USA.
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